Where are you based?

Willa Black Prints is located in Auckland, New Zealand. We are an online business. If you would like to make an appointment to meet for a commercial enquiry, please email info@willablack.com

How much is shipping?

Shipping costs vary depending on product and your location. Please see our shipping information page for more details.

How long will an order take?

All print and frame orders are custom made to order, please allow up to 5-7 business days for processing of print only orders and up to 10 business days for framed orders. Standard courier delivery times still apply.

Who designs the artwork?

The prints are designed by local artists. Some prints are a collaboration of a team of designers. Some expertise is sourced internationally, but ultimately all designs are produced in New Zealand.

I want a custom size print.

Most of our prints can be custom sized, we can also request custom size frames to fit the prints, please enquire at info@willablack.com. 

How big are the prints & frames?

Please view our sizing chart for more information about print and frames sizes.

Do you ship internationally?

Yes we do, please see our Shipping page to see if your country is listed. Please note, in most instances prints & framed prints will be produced in your country and shipped domestically. We have partnered with a number of international print & framing service providers.

Can I commission an artwork?

Yes, however, this will depend on your requirements and our time schedule. We may not take on commission work if we are in the peak season or we already have other commitments. Please enquire to info@willablack.com

Do you have other frames?

Yes, we can supply different style frames, additional pricing will apply. For alternative frame options, please enquire at info@willablack.com. 

What are the payment options?

We have multiple payment options, from our Stripe Credit Card facility, to Paypal, Bank Transfers (NZ customers only) and Afterpay if you prefer to pay by installment. 

Can I download a print?

Yes we do have some prints that can be downloaded and/or customised. These prints are clearly marked with a round badge. All other prints are supplied as physical prints only, with or without frames.

Can I get exclusive rights to a print?

Yes, the majority of our prints are available for exclusive purchase. This includes the supply of all digital graphic files or original photo files, (note, we have no control over physical prints that are already in circulation.) Please enquire to info@willablack.com